By using Heartsy, you agree to this Privacy Policy. If you do not agree, please do not use the app. English is the governing language of this policy.
Information we collect
Information you provide
- Account details, such as an email address when you sign in with email
- Sign in with Apple details that Apple shares with us, which may include a name, email address, or a private relay email
- Profile details, such as nickname, birthday, gender, and profile photo
- Couple invite codes, and the choice to accept, decline, or end a pairing
- Notes, chat messages, and moments you create, including a photo you attach to a chat or moment
- The date you mark as the start of the relationship
- Safety reports you submit in the app and support messages you send to support@heartsyapp.com
Information collected automatically
- Device and app information, such as device model, operating system, app version, language, time zone, and a device identifier used to operate the service
- Usage and diagnostics, such as feature events, crash data, and basic performance logs
- Push notification token, if notifications are enabled
- Approximate network information needed to deliver the service, such as IP address
- Install or campaign attribution data used to understand how people find Heartsy
Information from features you choose
- A one-time location snapshot, if you attach a place in chat. Heartsy does not live-track your location
- Photos you choose for your profile, a chat message, or a moment. Each chat message or moment can include at most one photo
- Advertising identifier only after you allow App Tracking Transparency, where required
How we use information
We use information to:
- Create, authenticate, and manage your account
- Let you complete a profile and send or accept a pairing invite
- Run the shared space after pairing: home, notes, chat, and moments
- Show both of you avatars, names, days together, a note when one exists, and the latest moment
- Deliver notifications you enable
- Let you unbind the relationship, report a safety issue, or delete your account
- Measure app performance, stability, and marketing attribution
- Prevent abuse, protect security, and comply with law
- Respond to support and privacy requests
Permissions
Depending on the features you use, Heartsy may ask for:
- Photos or camera, to set a profile photo or attach one photo to a chat message or moment
- Location, only to attach a one-time place snapshot in chat
- Notifications, if you choose to receive supported alerts
- Tracking, on iOS, before using an advertising identifier
You can change these permissions in your device settings. If you decline a permission, some features may not work.
How we share information
We do not sell your personal information.
We may share information:
- With your paired partner. Before they accept an invite they can see your avatar and nickname. After pairing, notes, chat, moments, and home details in that relationship are visible to both of you. Only one active relationship is allowed at a time
- With service providers that help us operate Heartsy, such as hosting, authentication, push delivery, analytics, and attribution
- When required by law, legal process, or to protect rights and safety
- As part of a merger, acquisition, or similar transfer, if permitted by law
Third-party services
Heartsy uses third-party services, including:
- Apple, for Sign in with Apple, push delivery, and App Store
- Firebase, for analytics and cloud messaging
- Facebook App Events, for app event measurement
- Adjust, for install and campaign attribution
- Our backend, storage, and content-delivery providers
These providers process information under their own privacy policies.
Retention and deletion
We keep information for as long as needed to provide Heartsy, resolve disputes, enforce our terms, and meet legal or security requirements. Ending a pairing closes that shared space; content from the old relationship does not move into a new one.
You can delete your account in the app from Account. You can also request deletion by emailing support@heartsyapp.com from the email address on the account. We will process requests within a reasonable period, subject to legal and security needs. Some records may remain in backups for a limited time.
Your choices
Depending on applicable law, you may be able to:
- Access or update profile information in the app
- Delete your account or certain content
- Turn off permissions in device settings
- Ask us to correct or export personal information
To make a privacy request, email support@heartsyapp.com. We may need to verify that you own the account.
Children
Heartsy is for people 18 or older. We do not knowingly collect personal information from children. If we learn that we have collected information from someone under 18, we will delete it.
Security and transfers
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure.
Our providers may process information in countries other than where you live. By using Heartsy, you understand that your information may be transferred and stored in those places, subject to applicable safeguards.
Changes
We may update this Privacy Policy. If we make material changes, we may provide notice in the app or on these pages. Continued use of Heartsy after an update means you accept the revised policy.
Contact
Questions about this Privacy Policy can be sent to the Heartsy operator at support@heartsyapp.com.
More account help is on the Support page.